Refunds are issued only for the sale amount at the current selling market value of the component(s) inside the computer or the products and don't include shipping/freight charges. Additionally, we reserve the right to apply a 15% to 25% restocking fee. to the computer system/product unless ALL three conditions below have been met:
1. Your purchase is returned to Anigma within 15 days of the original delivery ( or order date in case of late delivery dates requests )
2. There is defective hardware component(s)/product inside/outside the computer creating stability/performance/defective issue.
3. Anigma or a third-party computer company contracted by Anigma has verified that the stability/performance issues are a direct result of the hardware inside the computer/product and NOT the software (i.e. the operating system, drivers, or software)
Any and all merchandise returned to Anigma must be returned in its original packaging, including manuals and all accessories. All sales on software items are final. Opened accessories such as the speakers and monitors can not be returned and will not be extended a refund in any way, shape, or form. Anigma will not refund shipping costs, and the Customer will be held liable for shipping fees associated with returning packages.
Please note that all original sales receipts are required for all returns. The Anigma 15-day money-back guarantee is only honored if the computer system is returned to Anigma within 15 days from the date of purchase and the computer system MUST have defective hardware. The customer is liable and responsible for all return shipping fees. Refund prices will be for the full purchase price of a new Anigma computer at the current market price. (Please review Section F).
If happens that Anigma sent an incorrect item, defective (manufacturer's fault), or damaged during shipment, it will be either replaced, subject to availability, or received a refund. Shipping fees incurred in returning to customers will cover by Anigma.
Before making any return, be sure to back up all software and data and remove any personal information, private information, or private content that you do not want to be viewed or used by any third party. Anigma is not liable for lost data or misuse of data on computers that are returned for any reason.
Refunds will take from 10 to 14 working days
Refunds will be done only through the Original Mode of Payment.