1- International Shipping ( Outside UAE )
All international shipping will be/might be subject to customs, depends on your country customs department
2- Shipping Delays
Once an order has shipped, it is up to the shipping courier to deliver the products. Anigma will not be able to prevent the shipment from being delivered once it has shipped. If the shipper/courier loses the package, it is their sole responsibility to locate the shipment.
In the event of a lost shipment, Anigma will not replace packages until the shipper/courier confirms that the package is indeed lost and that it will not be delivered to its destination. This policy helps to avoid double shipment and additional restocking fees for customers.
Generally, every package we ship requires a signature upon receipt. Please note that if there is no one to sign for the package upon delivery this may result in a delay in delivery. In the event that a package is returned to Anigma due to lack of delivery signature or if the address was entered incorrectly at the time you placed the order, you will be charged to ship the order out a second time.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.