1- International Shipping ( Outside UAE )
All international shipping will be/might be subject to destination country Customs, Vat, or Tax, depending on your country's customs department, customs/vat/tax of the destination country will be paid by the customer/receiver.
2- Shipping Delays
Once an order has shipped, it is up to the shipping courier to deliver the products. Anigma will not be able to prevent the shipment from being delivered once it has shipped. If the shipper/courier loses the package, it is their sole responsibility to locate the shipment.
In the event of a lost shipment, Anigma will not replace packages until the shipper/courier confirms that the package is indeed lost and that it will not be delivered to its destination. This policy helps to avoid double shipments and additional restocking fees for customers.
Generally, every package we ship requires a signature upon receipt. Please note that if there is no one to sign for the package upon delivery this may result in a delay in delivery. In the event that a package is returned to Anigma due to lack of delivery signature or if the address was entered incorrectly at the time you placed the order, you will be charged to ship the order out a second time.
3- DELIVERY POLICY
Anigma ship within UAE and Internationally. Depending on the circumstances, we also accommodate Customers who need to have an item shipped to an APO/FPO address or PO Box. For more information on shipping to an APO/FPO address or PO Box, please contact an Anigma customer support representative at email@example.com.
All our products are securely packaged in Anigma premises and then handed over to our shipping/courier partners. Parcel tracking numbers will be sent to you via SMS or email. Please allow 3-5 working days for accessories/straight PC builds, and 10-15 working days for liquid cooling builds.
We reserve the right to charge for any address change that occurs once an order has been processed and shipped. Due to the abundance of wrong addresses submitted by customers, we now reserve the right to charge the exact fees that the shipper/courier charges us to reroute your package if you fail to enter the shipping address correctly. When placing an order, you acknowledge this term and authorize Anigma to charge your credit card for these shipping fees.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.